Water-refill transaction: capture is not submission
Keep the selected piece/bale quantity and zone-inclusive selling price on the completed sale. Fiscal submission does not prove that a delivery occurred.
Sell refill or packaged-water items in configured piece/bale units, select walk-in, individual or corporate context, apply named-zone inclusive prices and record production costs and approved output.
Confirm setup before real-time submission
Configure the business fiscal details, item/tax classifications and enabled, initialized eTIMS settings. Only real-time submission mode submits through the settlement path. Manual mode or disabled/uninitialized settings must not be described as automatic submission.
KRA distinguishes system-to-system solution types including online OSCU and VSCU. This page describes the DineHQ product workflow, not a certification claim, eligibility decision or tax advice. Confirm your registration and obligations with KRA or a qualified adviser.
Pending, failed and confirmed are different states
A paid bill does not prove a successful fiscal submission. Connectivity or provider errors can leave a pending/retry or failed state. Inspect the sale's fiscal status, check configuration and the error, and use the supported retry/resubmit action where available.
Do not label a pending receipt as confirmed, invent a QR code or repeatedly create a new sale to resolve a fiscal failure. Reprint after successful submission to include the returned fiscal details. Offline order recording cannot guarantee online fiscal confirmation.
Check your actual operating workflow
Zone-inclusive pricing is not route planning, dispatch, driver manifests or proof-of-delivery. Returnable-container deposits, serial tracking and recurring delivery subscriptions are not verified.
- Set product sizes and piece/bale quantities.
- Test walk-in and named-zone inclusive prices.
- Record utility period and actual produced bottles before allocating costs.
- Approve output with the authorised second person; reconcile sales and payments.